“We specialize in negative test cases”

We offer 1st, 2nd and 3rd level support services for applications developed by NODEx or by any third party vendor.

Level 1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.

Level 2 Support: outsourced server administration, IT environment support proactive monitoring systems setup, etc.

Level 3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

• Application monitoring

• Network and remote connectivity management

• Backup & recovery

You can focus on core business activities while ON24 Support takes care of your IT infrastructure

• Incident Management: fast reaction to issues, system restoration, etc..

As a result, you get a document that contains a detailed project status assessment as well as recommendations on its enhancement. According to the results, the project can be improved or handed over for maintenance.

• We inspect software both developed by NODEx and third parties

• The more the project is ready for maintenance, the less you have to pay for it thus optimizing future support expenses