© 2023 ON24.Support | ON24.Support.com
PRODUCT/SOFTWARE SERVICE
We offer 1st, 2nd and 3rd level support services for applications developed by NODEx or by any third party vendor. Level 1 Support: user guidance, standard issue fixing, monitor system data analysis, etc. Level 2 Support: outsourced server administration, IT environment support proactive monitoring systems setup, etc. Level 3 Support: source code issue resolution, application code optimization, new functionality realization, etc.TESTING & SYSTEM MONITORING
Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded. • Application monitoring • Network and remote connectivity management • Backup & recoveryAPPLICATION/PRODUCT PREVENTIVE
MAINTENANCE
We offer 1st, 2nd and 3rd level support services for applications developed by NODEx or by any third party vendor. Level 1 Support: user guidance, standard issue fixing, monitor system data analysis, etc. Level 2 Support: outsourced server administration, IT environment support proactive monitoring systems setup, etc. Level 3 Support: source code issue resolution, application code optimization, new functionality realization, etc.PRE-SUPPORT AUDIT
As a result, you get a document that contains a detailed project status assessment as well as recommendations on its enhancement. According to the results, the project can be improved or handed over for maintenance. • We inspect software both developed by NODEx and third parties • The more the project is ready for maintenance, the less you have to pay for it thus optimizing future support expenses
© 2022 ON24.Support | ON24.Support.com
PRODUCT/SOFTWARE SERVICE
We offer 1st, 2nd and 3rd level support services for applications developed by NODEx or by any third party vendor. Level 1 Support: user guidance, standard issue fixing, monitor system data analysis, etc. Level 2 Support: outsourced server administration, IT environment support proactive monitoring systems setup, etc. Level 3 Support: source code issue resolution, application code optimization, new functionality realization, etc.APPLICATION/PRODUCT PREVENTIVE
MAINTENANCE
We offer 1st, 2nd and 3rd level support services for applications developed by NODEx or by any third party vendor. Level 1 Support: user guidance, standard issue fixing, monitor system data analysis, etc. Level 2 Support: outsourced server administration, IT environment support proactive monitoring systems setup, etc. Level 3 Support: source code issue resolution, application code optimization, new functionality realization, etc.TESTING & SYSTEM MONITORING
Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded. • Application monitoring • Network and remote connectivity management • Backup & recoveryPRE-SUPPORT AUDIT
As a result, you get a document that contains a detailed project status assessment as well as recommendations on its enhancement. According to the results, the project can be improved or handed over for maintenance. • We inspect software both developed by NODEx and third parties • The more the project is ready for maintenance, the less you have to pay for it thus optimizing future support expenses
